SHIPPING & RETURNS
Shipping Policy
Last Updated: October 25, 2026
All Tier1 products are made to order. Please allow 2–7 business days for your order to be processed and prepared for shipment & delivery.
Once your order ships, you will receive a tracking number by email. Shipping times vary depending on the destination and carrier.
Tier1 is not responsible for delays caused by the shipping carrier, weather, incorrect shipping addresses, or circumstances beyond our control.
Please make sure your shipping information is accurate before completing your order. We appreciate your patience while we prepare your Tier1 gear.
Return & Exchange Policy
Last Updated: October 25, 2026
At Tier1, our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for:
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Wrong size selected
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Wrong color selected
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Change of mind
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Items that don't fit as expected
Please carefully review the size chart and product details before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you received the wrong product, please contact us within 30 days of delivery.
Include your order number and clear photos of the issue so we can review it. If the issue is confirmed, Tier1 will provide a replacement or refund at no additional cost to you.
Defective or incorrect items generally do not need to be returned.
Our Promise
We stand behind the quality of our products. If something isn't right with your order, reach out to us and we'll do our best to make it right.