REFUND & CANCELLATIONS

Last Updated: October 25, 2026

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Orders may enter production shortly after being placed. If you need to cancel an order, contact us as soon as possible at tier1trainingshop@gmail.com and include your order number.

We will make reasonable efforts to accommodate cancellation requests before production begins. However, once an order has entered production or fulfillment, we may be unable to cancel or modify it.

Cancellation requests are not guaranteed, and submitting a request does not mean it has been approved.

Returns and Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or choosing the wrong color.

Please review the product description, available sizes, and sizing information carefully before placing your order.

This policy does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at tier1trainingshop@gmail.com 

To help us resolve the issue, please provide:

   ●    Your order number.
   ●    A description of the problem.
   ●    Clear photos of the item and any damage, when applicable.

After reviewing your claim, we will work with our fulfillment provider to determine an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Please do not return an item before contacting us and receiving instructions.